Privacy Policy

Effective Date: (01/Sep/2024)

At Sky Desert Travel & Tourism L.L.C, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you engage with us, including using our website, services, and communication channels.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to:

• Personal Identification Information: Name, email address, phone number, and home address.
• Booking Information: Destination, activity details, number of guests, and preferred dates.
• Payment Information: Payment card details and billing address (if applicable).
• Other Information: Information shared via our contact forms, inquiries, and feedback.

2. How We Collect Information

We collect personal information through several methods, including:

• Website Forms: Information you provide via booking forms, contact forms, quotation requests, or inquiries.
• Direct Communication: Emails, phone calls, and WhatsApp messages with our team.
• Cookies and Tracking Technologies: When you visit our website, we may collect data on your browsing behavior using cookies and similar technologies.

3. How We Use Your Information

We use the collected information for purposes such as:

• Booking & Reservations: To process your trip bookings and provide related services.
• Customer Support: To respond to your inquiries, requests, and concerns.
• Marketing & Promotions: To send you updates on offers, promotions, and services if you’ve opted in.
• Internal Analysis: To improve our services and enhance your customer experience.
• Legal Obligations: To comply with applicable laws, regulations, or legal proceedings.

4. Sharing Your Information

We may share your personal information with trusted third parties, including:

• Service Providers: To facilitate services such as payment processing, marketing, and customer support.
• Business Partners: When necessary to coordinate travel arrangements, excursions, or other services you’ve booked.
• Legal Authorities: If required by law or to protect our legal rights.

5. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect online. However, while we strive to protect your personal data, no security measure is 100% secure, and we cannot guarantee the security of your information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to correct any inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data.
• Restriction: The right to restrict processing of your personal data.
• Objection: The right to object to the processing of your personal data.
• Portability: The right to receive your personal data in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us at [email/contact information].

7. Retention of Personal Data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Use of Cookies

Our website uses cookies to collect information about your browsing habits. This allows us to improve your experience on our site by remembering your preferences and tracking how you interact with our website. You can modify your browser settings to decline cookies, but this may affect the functionality of our site.

9. Third-Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have control over that other website. We are not responsible for the protection and privacy of any information you provide while visiting such sites.

10. Refund and Cancellation Policy

If you need to cancel a booked trip, our refund policy is as follows:

• Day Before the Planned Trip: You will receive a full refund, minus 5% VAT.
• On the Day of the Trip: A 50% refund of the package price will be issued.

11. Mandatory Privacy / Policy 

• Privacy Policy:
  • “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
• Refund / Return Policy:
  
  • Recommended statement is “Refunds will be done only through the Original Mode of Payment”.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Phone: +971521276334
• WhatsApp: +971564386073
• Email: info@sky-desert.com
• Address: Sky Desert Travel & Tourism L.L.C, Abu Hail, Dubai, UAE.