Terms and Conditions

Welcome to Sky Desert! By booking and participating in any of our adventure tours, city excursions, or desert safari experiences, you agree to the following terms and conditions:

1. Booking and Confirmation

• All bookings are subject to availability.
• Upon booking, you will receive a confirmation via email or SMS with your trip details.
• Prices listed are per person and may vary based on the season or promotional offers.

2. Payment

• Full payment is required upon booking to secure your reservation.
• We accept payments via credit/debit card, bank transfer, or other authorized payment methods.
• All prices include VAT unless otherwise specified.

3. Cancellations and Refunds

We understand that plans may change, and we strive to offer flexible cancellation policies. However, certain conditions apply based on the timing of your cancellation:

• Cancellations Made a Day Before the Trip:
  • If you cancel your trip one day (24 hours) before your planned departure, you are eligible for a full refund, except for 5% of VAT. This amount will be deducted from the total refund.
• Cancellations Made on the Day of the Trip:
  • If you cancel on the same day as your trip, 50% of the package price will be refunded. The other 50% will be retained as a cancellation fee.
• No Show Policy:
  • If you fail to show up for your scheduled trip without prior notice, no refund will be issued.

4. Changes and Rescheduling

• Any changes to your booking (including dates, number of guests, or package adjustments) must be made at least 24 hours in advance.
• Rescheduling is subject to availability and may incur additional charges depending on the new date or package chosen.

5. Safety and Participation

• Participation in desert safaris and adventure tours requires adherence to safety guidelines. Failure to comply with safety instructions may result in immediate termination of your participation without a refund.
• Sky Desert reserves the right to refuse service or participation to any individual deemed unfit for the activity.

6. Liability and Insurance

• Sky Desert is not responsible for any personal injuries, accidents, or lost items during the trip. We recommend purchasing personal travel insurance before participating in any of our tours or activities.

7. Weather Conditions

• Certain tours and activities may be affected by weather conditions. In the event of bad weather, Sky Desert may offer an alternative date or provide a refund, depending on the circumstances.

8. Package Inclusions and Exclusions

• All tours and experiences are subject to the package details at the time of booking.
• Optional services and activities not included in the selected package may be available for additional charges.

9. Governing Law

• These terms and conditions are governed by the laws of the United Arab Emirates, and any disputes will be resolved in accordance with UAE law.

By booking with Sky Desert, you agree to these terms and conditions. For any questions or additional information, please contact our customer support team.

Thank you for choosing Sky Desert for your adventure!